All orders are processed within 7 to 15 natural days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Orders for international holidays will be delayedseveral day.
1.Where does Kensing ship to?
United States and United Kindom.
(Note: Shipping restrictions may apply to certain products due to factors such as local/state laws, hazmat materials, large or oddly shaped items, or specific address types that some carriers cannot deliver to.)
2.How much is the shipping?
Get shipping price based on actual package size and weight.
Alibaba will determine the actual shipping cost based on different product specifications in different places.
Orders can be placed directly on Amazon.
Shipping Time
The time frame of order delivery is divided into two parts:
- Processing time: 2-5 natural days
- Shipping time: 7 to 15 natural days
3.Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we are unable to change the shipment once the product is on its way, but you can cancel an order and reorder with accurate details within 60 minutes.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may require you to update the delivery information, which may cause delays in logistic.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses, and returned due to unavailability.
Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.）
For non-quality related warranty claims, buyer is responsible for shipping costs
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The receipt or proof of purchase is required.
To start a return, you can contact us at marketing@kensing.net
We will refund the refund to your payment account within 7 working days after receiving the refunded goods.
If your return is accepted, we'll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
In the event that your order arrives damaged in any way, please email us as soon as possible at marketing@kensing.net with your order number and a photo of the item’s condition. We will address these on a case-by-case basis but will try our best to work toward a satisfactory solution.
If you have any further questions, please feel free to contact us at marketing@kensing.net